" OUR NEW PLATFORM HAS TREMENDOUS CAPABILITY AND GROWTH POTENTIAL. AS OUR BUSINESS EVOLVES, THIS SYSTEM WILL ENABLE US TO ADAPT. "
Director, Business Operations and Development
CPIT has updated Henry Schein ProRepair’s legacy system to Business Central with modern efficiencies and integration capabilities.
Founded in 1992, Henry Schein ProRepair is a leader in providing a best-in-class service experience, driven by highly skilled technicians and customer service representatives, rigorous ISO quality standards, and regulatory compliance.
CPIT Inc helped establish a vision of how we could transition the old legacy system to Business Central. We guided them through project scoping, structure, development, regression testing, implementation, change management, and post go-live support.
Focusing on getting up and running with the core features the business needed, then rolling out additional add ons.
The legacy system had limited integration capability and had created a significant amount of manual data management, compromising accuracy and efficiency.
Within the business there were challenges with establishing and monitoring operational KPI’s. The legacy system limited their ability to know where items were in process, to address bottlenecks and optimize functional areas. In addition, they had numerous off-system processes to provide visibility and transparency.
Overall, the previous system challenged the business to automate processes, utilize technologies to improve operating efficiencies and the customer service experience.
With many complexities including integrations to corporate systems, operational development requirements and changes to the physical workflow – this was a complex project. But simplifying complexities by breaking them down into manageable deliveries is what we do!
We worked closely with Henry Schein ProRepair to target key areas as a priority, minimising any disruption or impact on productivity.
Business Central and the MVP approach were the perfect solution to combating the business challenges and provide a single business management solution that was also integrated into their CRM. This solution provides a future-proof cloud solution that can grow with the business.
• MVP build of Business Central
• Expansion of the core system with post go-live add ons
• More meaningful business data for AP, AR & Inventory
• Improved turnaround times
• CRM Integration
• Actionable insights for the sales team
• More structured processes and workflows for better visibility and efficiency
• Enhanced customer service
“ There were many facets to our project. In working with CPIT, we defined a clear plan on how we would transition to Business Central.
CPIT’s expertise guided our project scoping, project management, software development, hardware requirements, regression testing, system implementation, change management, and post go-live support.
CPIT used their minimum viable product (MVP) strategy to initially focus on core features and then incorporate value-added requirements during development and implementation. ”
Jeremy Ross - Director, Business Operations and Development - Henry Schein
AUTOMATING PROCESSES & IMPROVING EFFICIENCIES
Integrating Microsoft Business Central into their corporate finance systems has provided more meaningful data and visibility of AP, AR and Inventory. In addition, integration into their CRM has provided the sales teams with actionable information.
Operationally, implementing Business Central has enabled them to deploy various technologies to improve workflow efficiencies. Technologies include handheld barcode scanners, thermal label printers and cameras for order tracking and verification. Processes are more structured, workflows are more visible and efficient, which has contributed to improving turnaround times and enhancing customer service.
COULD DYNAMICS 365 HELP YOUR BUSINESS?
Is your business growing, but your systems can't keep up? Do you need better visibility and insights into your business data? Then get in touch and we'll be happy to chat through your problems and see how we can help.